Pillbox: Centralizing Complexity with Precision using Tensight

Overview

Pillbox is India’s second-largest pharmacy distributor on e-commerce platforms, managing a vast portfolio of 33 health and wellness brands, including Alcon, Acuvue, Man Matters and OneTouch. Operating across both B2B and B2C segments, Pillbox is present on leading platforms like Amazon, Pharmeasy, Flipkart, and also has a strong foothold in modern and general trade channels.

With such a complex ecosystem across multiple brands, warehouses, and marketplaces, the need for a centralized data and inventory visibility platform became business-critical.

The Challenges

• Managing multiple supply chains for 33 brands across platforms

• Data silos and leakage leading to unreliable sales reporting

• Inability to map SKU-level performance accurately

• No capability to build custom dashboards per brand

• Difficulty forecasting inventory across diverse brands and warehouses 

Our Strategy

• Integrated Tensight to address complex multi-brand operations

• Centralized sales and returns data for 33 brands into a unified dashboard

• Built custom data architecture for bundle SKU across all brands

• Developed brand-specific dashboards tracking real-time expiry and returns

• Enabled smart sales forecasting and inventory planning by location

The Impact

• One unified panel for cross-brand visibility and performance insights

• Triggered intelligent inventory forecasting across warehouses

• Real-time, actionable sales and expiry data for faster decision-making

• Improved collaboration and data transparency across brand teams